Return Policy

Returns:

Sterling Candles & Scents wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact us at 877-378-4590 Monday through Friday 8:00 a.m. - 4:00 p.m. CST so that we can instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for shipping charge incurred when returning a product. It is the customer’s responsibility to return the items to Sterling Candles & Scents. Therefore, please consider shipping insurance to make sure your returned item(s) are received by us so that your returned items can be reimbursed to you.

We cannot refund your money if you use any portion of your candle(s) or other products you purchase from Sterling Candles & Scents.

Out-Of-Stock Items

Out-of-stock Items:

We will contact you by phone if an item is unavailable so that you can have the option of having the item backordered or deleted from your order. We will be happy to ship the out-of-stock items at a later date.

If you have any questions, please contact us at 1-877-378-4590, Monday through Friday, 8:00 am to 4:00 pm, CST.