Shipping Info

Payment Policy

For your convenience, we accept Visa, MasterCard, Discover, or Paypal. If you opt to pay with credit cards, remember that 1) Your credit card isn't charged until the day your order is shipped; 2) Depending on your credit card's billing cycle, you may have thirty to sixty days before you have to pay for your merchandise; 3) Most credit cards have special payment options and record keeping for your convenience; 4) Some credit card companies have programs whereby you may accumulate bonus points when you make purchases.

We accept orders paid with a personal check, a business check, or a money order. However, items purchased with checks will not be released for shipment until the check clears which can take up to 10 days, and the items are paid in full. All NSF checks assess a minimum collection fee of $25.00 plus any additional expenses involved in obtaining payment for the check.

Ordering Policy

Minimum Orders:

We’re so confident that once you try our products, you’ll want to buy more. Therefore, we do not require a minimum order.

How to order:

We offer five convenient ways to order:

 • By email  • By phone • By mail

To Order Online 

To place an order, select the items of interest. Simply put in a desired quantity in each of the boxes per page, and click "Add to Cart". Multiple items can be sent to the cart at the same time.

You may review and edit your order at any time during your visit. Should you have trouble with placing your order online, please call us at 325-234-9919

 Phone, Email, or Mail Orders: 

After completing the steps listed above in "To Order Online", print the order form rather than clicking submit. Then use the information below for your chosen method of ordering. For wholesale orders, we will be happy to send you an order form.

Email: sales@sterlingcandles.com

Phone: Toll free 325-234-9919

Mail: PO Box 366 • Christoval, Texas 76935

Shipping Policy

Shipping:

Orders are shipped FOB Christoval, Texas and will be shipped the cheapest/best method prepaid, with the freight added to your invoice. At this time, Sterling Candles & Scents uses USPS and UPS,( remember UPS can not ship to P.O. boxes). For freight collect shipments, please supply your carrier account number and your preferred shipper. 

We do not ship on Thursday or Friday during high heat or extreme cold seasons. Most shipments are done on Monday, Tuesday, or Wednesday.

We try to make your candles fresh for your order. Therefore, we ship within 5 working days. During the holidays, orders are shipped within 10 working days. 

We process orders that are placed on the weekends and on holidays on the following business day. During the holiday season, processing may take up to four business days.

After the order has been processed, packaged and shipped from our warehouse, it can take anywhere from one to five business days before you will receive it. However, incomplete or incorrect addresses may result in longer delivery times and possible charges for redelivery.

Vist Us on Facebook Follow Us on Twitter Copyright © 2011 | Sterling Candles and Scents | All rights reserved. mediajaw Web Design and Hosting